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by Richard on February 28, 2007

8. Employees are ranked. Companies often rank employees by various metrics: the number of membership cards they sell, the number of games they convince customers to reserve/preorder, the number of extended warranties they can sell, their "attach rate" (adding accessories, strategy guides, and other profitable items to games and systems), their ratio of new to used sales, and (especially during the holidays) the number of gift cards they sell. Management will use these numbers to determine job performance, and they can influence raises/promotions/threats of being fired. Some of these items are even commissioned.
via Joystiq
Permalink: Videogame Retail Secrets
Trackback: http://publish.creative-weblogging.com/publish/mt-tb.pl/55845
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